Client Services
Order Status
Order being prepared: The order has been confirmed and we have already sent a confirmation email with the order Number.
Order has shipped: As soon as the order is shipped from our warehouse, we will send you a confirmation email with the tracking number to track the delivery. It is possible to check the order status at any time by accessing order history in my account area.
Can I Cancel My Order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our return policy.
Client Service Operation Hours
Our Customer Service is available from Monday to Saturday, from 9am to 5pm
(Eastern Time), excluding the following closure days:
New Years Day, January 1, 2025
Martin Luther King Day, January 17, 2025
Presidents Day, February 21, 2025
Memorial Day, May 30, 2025
Independence Day, July 4, 2025
Labor Day, September 5, 2025
Columbus Day, October 10, 2025
Thanksgiving, November 24, 2025
Christmas Day, December 25, 2025
How Do Promotional Codes Work?
The promotional codes of The House of Sauce LLC give you access to exclusive offers. To receive promotional codes, subscribe to our newsletter. To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one promotional code can be used for each order. If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
What is a Preorder and How Does It Work?
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. Mixed orders consisting of currently available and pre-order items will be dispatched at two different times, but you will be charged only once for the shipping fees.
Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date. In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with credit card only.
Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorization of 1 GBP. This authorization is not a charge: The House of Sauce will charge your card only once the package is being shipped.
Where is My Return?
You can check the status of your return at any time in your order history on my account page.
Payment Methods
The House of Sauce LLC accepts the following payment methods: Credit Card: Visa, MasterCard, American Express, Discover and Maestro enabled debit cards. The total will be charged to your card when the order is shipped. The House of Sauce LLC features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases. PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
After Sales Assistance and Repairs
The House of Sauce LLC offers After sales assistance and repair services for products purchased in the official online store www.saucecultureusa.com. For products purchased on www.saucecultureusa.com, we kindly ask you to Contact Us, sending a clear photo of the item and a full description of the issue, emailing us at support@saucecultureusa.com. The team will be more than happy to provide you with additional information and assist you with your query.
For products purchased in an The House of Sauce LLC boutique, we invite you to contact the nearest store at your convenience for further assistance. As an alternative, you can Contact Us, sending a clear photo of the item and a full description of the issue, emailing us at support@saucecultureusa.com
For products purchased from a wholesale partner, Aftersales service requests need to be directed back to the wholesale retailer from which the product was originally bought. The House of Sauce cannot accept any responsibility for products that have not been purchased directly from our official online store www.saucecultureusa.com or from one of our retail boutiques.
Return Policy
You can return any item purchased on The House of Sauce LLC within 14 days of the delivery date.
1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid courier label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Frisco, Tx.
4. Contact the courier serving your country to arrange the pick-up of your package wherever you wish. See the list of carrier per country. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. For further information on the conditions for exercising your right to return, please see the Legal Area.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used: Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer. PayPal: You will see the refund in your PayPal account within 24 hours of the Return confirmation email.
I Lost My Return How Can I Get a New One?
If you've lost the pre-paid return label, please contact our customer service at support@saucecultureusa.com to provide you with a new one.
Where is My Order?
You can check the status of your order and track its delivery at any time. You can find all information related to the order in your My Account page. You may also find your order tracking number in the shipping confirmation email.
Shipping Time and Costs
Our delivery costs are flat and there are no extra costs at delivery. Please find in below the courier serving your country. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse. Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. Signature is required at delivery of all orders due to the high value of our product. Our warehouse is closed for the Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.
Shipping Restrictions
At this time we are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. If you would like your order to be delivered to a different country, please select your preferred shipping country on the menu bar before placing your order.
Can I Choose A Delivery Date/Hour?
Unfortunately, it is not possible to choose a specific date and time. You can try to contact the courier serving your country directly to organize a possible delivery date.
I Cannot Log Into My Account. What Should I Do?
If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it. For further assistance, contact us, we will be happy to assist you.
How Can I Delete My Account?
If you want to cancel your account please contact us at support@saucecultureusa.com
Benefits of Registering
Create an account for access to exclusive areas and services dedicated to our customers:
– Wish List
– My Orders
By registering to saucecultureusa.com you will be able to use your account to shop in all the countries we serve.